Legal
Refund Policy
How revision and refund requests are handled for custom embroidery digitizing and vector art files.
Digitizing and vector conversion are custom, made-to-order services delivered as digital files. This policy explains when a correction, re-delivery or refund may apply.
Our Priority: Correct Files
If a delivered file does not match the confirmed requirements, contact us with the details. We will review the issue and correct the file where the problem is within the scope of the agreed work.
Screenshots of the sew-out or a clear description of the issue help us resolve it quickly.
When a Refund May Apply
If we cannot deliver a usable file that matches the confirmed requirements, and correction attempts have not resolved the issue, a refund may be considered for that project.
Refund decisions take into account the work completed and whether the file has been used in production.
When a Refund Does Not Apply
Change of mind after approval, changes to the design concept, or requests outside the agreed scope.
Problems caused by incorrect production information, machine settings, fabric choice or file conversion performed by a third party.
Completed and delivered custom work that matches the confirmed requirements.
How to Request a Review
Email Order@apparelwithembroidery.com with your order reference, the file in question and a description of the problem. We will respond with next steps.
Contact
Questions about this policy can be sent to Order@apparelwithembroidery.com or by post to 310 19th St, Watervliet, New York, 12189, USA.
Need clarification or want to make a request under this policy? Contact us and we will respond as soon as possible.
Have a Project in Mind?
Send your artwork and requirements — we will review the design and send a clear quotation.