Legal
Delivery Policy
How finished embroidery and vector files are delivered, which formats are available, and what to expect for turnaround.
All services are digital. Finished files are delivered electronically — there is no physical shipment.
Delivery Method
Files are normally sent to the email address used for the order, or provided through a secure download link.
Please check spam or promotions folders if you do not see a delivery email, and contact us if it has not arrived.
File Formats
Embroidery formats include DST, PES, JEF, EXP, VP3 and XXX. Vector formats include AI, EPS, SVG, PDF and CDR.
Additional formats may be available on request. Tell us the exact format your machine or workflow requires before work begins.
Turnaround
Turnaround depends on the design, the number of files and current workload. Standard and express options are available — the expected delivery time is confirmed with your quotation.
Delays caused by incomplete artwork or missing information may extend the schedule.
Receiving and Checking Files
Download and back up your files promptly. Please review the files and test them on your equipment before full production.
If something is wrong, contact us with the order reference and details so we can correct it.
Contact
Questions about this policy can be sent to Order@apparelwithembroidery.com or by post to 310 19th St, Watervliet, New York, 12189, USA.
Need clarification or want to make a request under this policy? Contact us and we will respond as soon as possible.
Have a Project in Mind?
Send your artwork and requirements — we will review the design and send a clear quotation.