Legal
Privacy Policy
How Apparel With Embroidery collects, uses and protects the information you share when requesting quotes or contacting us.
This policy explains what information Apparel With Embroidery collects, why we collect it, and how it is handled. It applies to this website and to enquiries, quote requests and orders received through it.
Information We Collect
When you submit a quote request or contact form, we collect the details you provide: name, email address, phone or WhatsApp number, company name, country and project requirements.
If you upload artwork, we receive the files and any information contained in them. Please only upload material you have the right to share.
We may also receive basic technical information generated by your browser, such as pages visited and approximate region, through standard server logs or analytics if enabled.
How We Use Your Information
To review your request, prepare quotations, communicate about your project and deliver the files you order.
To keep records of enquiries and orders, resolve issues, and improve our services.
To send service-related messages by email. We do not sell your personal information.
Files and Artwork
Artwork you upload is used to evaluate and complete your project. Files are stored using Cloudinary, a cloud media service, and access is limited to people who need it to fulfil your request.
You retain ownership of your artwork. We do not reuse client artwork for marketing or portfolio display without permission.
Service Providers
We rely on trusted providers to run this website and communicate with you, including cloud hosting (Vercel), database hosting (MongoDB Atlas), media storage (Cloudinary) and email delivery (Resend).
These providers process data on our behalf under their own security and privacy commitments.
Retention
We keep enquiry and order records for as long as needed to provide services, meet accounting or legal obligations, and resolve disputes. You can ask us to delete information we are not required to keep.
Your Choices
You may request access to, correction of, or deletion of the personal information you have shared with us. Email us and we will respond within a reasonable period.
If you receive a service email you no longer want, you can ask us to stop contacting you for non-essential purposes.
Security
We use reputable cloud providers and restrict access to project data. No method of transmission or storage is perfectly secure, so please avoid sending sensitive personal information that is not needed for your enquiry.
Changes to This Policy
We may update this policy as our services or tools change. The updated date at the top of this page shows the latest revision.
Contact
Questions about this policy can be sent to Order@apparelwithembroidery.com or by post to 310 19th St, Watervliet, New York, 12189, USA.
Need clarification or want to make a request under this policy? Contact us and we will respond as soon as possible.
Have a Project in Mind?
Send your artwork and requirements — we will review the design and send a clear quotation.